FAQ's

Our customer support is available : 10am-6:00pm, Monday to Friday.

1. What is Nexlio Mart?

Nexlio Mart is an online store offering a wide range of products, including fashion, electronics, and home essentials, all at competitive prices. We focus on delivering quality products with exceptional customer service and a seamless shopping experience.

2. How do I place an order on Nexlio Mart?

To place an order:

  • Browse through our product categories on www.nexliomart.com.
  • Select the product you wish to buy and click "Add to Cart."
  • Once you're ready, go to checkout, enter your shipping and payment details, review your order, and confirm.

3. What payment methods are accepted on Nexlio Mart?

We accept:

  • Cash on Delivery (COD)
  • Major credit/debit cards

4. How much does shipping cost?

Delivery charges are Rs. 199. Orders over Rs. 3,000/- qualify for free delivery.

5. What is the delivery time for my order?

Typically, delivery takes 2 to 5 working days, though this may extend to 7 working days during busy periods. Please note there are no deliveries on Sundays or national holidays.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via WhatsApp/email. Use this to track your package on the courier’s website or contact our customer support for help.

7. Can I cancel or modify my order after placing it?

Yes, orders can be canceled or modified before shipment. Contact customer service with your order details as soon as possible. Once dispatched, cancellation or modification is not possible.

8. What is Nexlio Mart’s return and exchange policy?

We offer a 7-day return and exchange policy for eligible products. Items must be in their original, unopened condition. Please contact customer support within 7 days of receiving your order for returns or exchanges.

9. How do I initiate a return or exchange?

To start a return or exchange, fill out the return/exchange form on www.nexliomart.com or contact customer service with your order details. We’ll guide you through the process.

10. Who pays for return shipping?

Customers cover return shipping costs unless the return is due to a fault on our part, such as a defective product or an incorrect order.

11. How long does it take to process a refund?

Refunds are processed within 2-4 working days after receiving and inspecting the returned item. Refunds are issued via bank transfer, and processing time may vary by bank.

12. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, contact our customer service team within 48 hours. We will assist you promptly with a replacement or refund.

13. Are there any non-returnable items?

Yes, certain items such as perishable goods or products that have been used or damaged, or that aren’t in original condition, are not eligible for return.

14. How can I contact Nexlio Mart customer support?

Reach us via:

We’re here to help with any questions or concerns.

15. Does Nexlio Mart offer international shipping?

Currently, we only deliver within Pakistan. Please check our shipping policy or contact customer service for future updates.

16. Can I purchase a gift card from Nexlio Mart?

At the moment, we do not offer gift cards. However, you can share your favorite products with friends and family to purchase directly.

17. Are products on Nexlio Mart authentic?

Yes, all products sold on Nexlio Mart are authentic and sourced from reliable suppliers, ensuring top quality for our customers.

18. How can I stay updated on new products and promotions?

To stay updated, subscribe to our newsletter, follow us on social media, or visit www.nexliomart.com regularly.

19. What happens if my order is delayed?

If there’s a delay, we’ll notify you via email or phone with an updated delivery timeline. We strive to ensure timely delivery and apologize for any delays.

20. Can I return an item purchased during a sale or promotion?

Yes, sale items can be returned or exchanged within our 7-day policy, provided they meet return criteria.